Last Updated: October 29, 2026
At ilamf.shop, operated by Infinite White Space ApS, we are committed to providing a transparent and reliable shopping experience. We respect consumer rights and handle returns, withdrawals, and refunds in accordance with applicable European Union consumer protection laws.
1. Right of Withdrawal – 14 Days
Customers in the European Union have the legal right to withdraw from an eligible purchase within 14 calendar days without providing a reason.
The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), receives the goods.
To exercise your right of withdrawal, please notify us by email:
Email: support@ilamf.shop
You may use the following statement:
"I hereby withdraw from my purchase of the following goods: [Product Name], Order Number: [Order Number]."
You must send your withdrawal notification before the 14-day withdrawal period expires.
2. Return Eligibility
To ensure a smooth return process:
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Products should be returned complete, including any accessories and components originally supplied.
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Customers should package returned items securely to prevent damage during transportation.
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Original packaging is recommended but is not mandatory for exercising the statutory right of withdrawal.
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Customers may inspect and handle products as reasonably necessary to establish their nature, characteristics, and functioning.
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Customers may be responsible for any diminished value resulting from handling beyond what is necessary for such inspection.
Products that have been opened or reasonably inspected are not automatically excluded from the statutory withdrawal right.
Certain products may be excluded from withdrawal where permitted by applicable law, including qualifying customized goods, perishable goods, and sealed hygiene-related products that have been unsealed after delivery.
Any statutory exceptions will be applied only where legally permitted.
3. How to Request a Return
To initiate a return, please follow these steps:
Step 1: Contact Customer Support
Email support@ilamf.shop with:
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Your order number
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Your full name
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The product you wish to return
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The reason for return (optional for statutory withdrawal)
Step 2: Receive Return Instructions
Our customer service team will provide the appropriate return instructions and, where applicable, a prepaid return shipping label.
Step 3: Return Your Product
After notifying us of your withdrawal, please send the product back within 14 calendar days, unless we have agreed to collect it.
Please use the return address provided by our customer service team. Do not send products to our registered business address without confirmation that it is an authorized return location.
4. Return Shipping Costs
Return shipping is free of charge for customers.
Infinite White Space ApS covers return shipping costs for eligible returns, including returns due to a change of mind within the statutory withdrawal period.
Where a return shipment is required, we will provide a prepaid return shipping label or arrange an appropriate return solution.
Customers will not be charged a restocking fee.
For incorrect, damaged, or defective products, we will also cover reasonable return transportation costs.
5. Refund Policy
Once we receive your withdrawal notification, we will process your refund in accordance with applicable consumer protection laws.
For valid statutory withdrawals:
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Refunds will be issued within 14 calendar days after we are informed of your decision to withdraw.
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We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.
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Refunds include the product purchase price and applicable standard outbound delivery charges.
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Additional delivery charges resulting from your selection of a delivery method more expensive than our standard delivery option are not refundable where permitted by law.
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No restocking fees will be charged.
Since our store offers free standard shipping, customers are not charged standard outbound delivery fees.
6. Refund Method – Cash on Delivery (COD)
Our store accepts Cash on Delivery (COD) payments.
Because COD payments are collected upon delivery, refunds will normally be arranged by bank transfer or another mutually agreed method, subject to applicable law.
Our customer service team will contact you to confirm the necessary refund details.
Refunds will be made without additional fees to the customer.
We will not substitute store credit for a monetary refund without the customer's agreement.
7. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at:
Please provide your order number and a description of the issue. Photographs may help us resolve your request more quickly but are not an automatic condition for exercising statutory rights.
Depending on the circumstances and applicable consumer protection laws, you may be entitled to:
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A repair
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A replacement
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A price reduction
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A full or partial refund
We will cover reasonable shipping costs associated with resolving confirmed product defects or incorrect deliveries.
Your statutory rights concerning defective or non-conforming goods remain unaffected by the 14-day withdrawal policy.
8. Exchanges
If you would like to exchange a product, please contact our customer service team at support@ilamf.shop.
Exchanges are subject to product availability and applicable consumer rights.
If a direct exchange is not available, we may recommend returning the original item and placing a new order.
9. Order Cancellations
If you wish to cancel an order before it has been shipped, please contact us as soon as possible.
Email: support@ilamf.shop
If the order has already been dispatched, you may exercise your statutory withdrawal right after receiving the goods, subject to applicable legal exceptions.
10. Consumer Protection Rights
This policy is intended to comply with applicable European Union consumer protection requirements, including Directive 2011/83/EU on consumer rights and Directive (EU) 2019/771 concerning the sale of goods, as implemented in applicable national laws.
Nothing in this policy limits or excludes any mandatory statutory consumer rights.
Where mandatory national consumer protection laws provide additional rights, those rights will continue to apply.
11. Contact Information
For questions regarding returns, refunds, withdrawals, or product issues, please contact us.
Company Name: Infinite White Space ApS
Website: https://ilamf.shop
Email: support@ilamf.shop
Telephone: +45 30 48 19 40
Registered Address: Skæring Enge 10, 8250 Egå, Denmark
Company Registration Number (CVR): 39794810
Our customer support team will assist you with your return or refund request.
Infinite White Space ApS
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