Shipping Policy

Last Updated: October 29, 2026

At ilamf.shop, operated by Infinite White Space ApS, we are committed to providing customers with a transparent, reliable, and convenient shopping experience.

This Shipping Policy explains our shipping methods, delivery charges, order processing procedures, estimated delivery times, and other important shipping information.

1. Shipping Destinations

We offer shipping to selected European countries where delivery is supported by our logistics partners.

The availability of shipping services depends on the customer's delivery destination and the options available at checkout.

Customers can confirm whether delivery is available to their location by entering their shipping address during checkout.

We currently do not guarantee delivery to every European country.

2. Shipping Methods and Costs

We offer the following shipping service:

Shipping Method: Standard Shipping
Shipping Fee: FREE (€0.00)
Payment Method: Cash on Delivery (COD)

Standard shipping is provided free of charge for eligible orders to supported destinations.

There is no minimum order value required for free standard shipping.

Any additional mandatory charges, if applicable, will be clearly disclosed before the customer confirms the order.

3. Order Processing Time

Orders are generally processed during our regular business days.

Estimated Processing Time: 1–2 business days
Business Days: Monday to Friday, excluding applicable public holidays.

Order processing includes order verification, preparation, packaging, and handover to the shipping provider.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

4. Estimated Delivery Time

Our estimated delivery schedule is as follows:

Delivery estimates are calculated in business days, excluding weekends and applicable public holidays.

Actual delivery times may vary depending on the destination, carrier operations, customs processing, and circumstances outside our reasonable control.

The estimated delivery period begins when the order is accepted.

These estimates do not affect customers' statutory rights regarding delivery.

5. Cash on Delivery (COD)

Our store offers Cash on Delivery (COD) as a payment method.

Customers pay for their purchases when the order is delivered.

The amount payable will be displayed during checkout before the order is confirmed.

Please ensure that someone is available at the delivery address to receive the package and complete the payment.

If a delivery attempt is unsuccessful, the carrier may arrange another delivery attempt or provide further instructions.

6. Order Confirmation and Tracking

After placing an order, customers may receive an order confirmation email containing the relevant purchase details.

Once the order has been dispatched, we will provide shipment tracking information when tracking is available through the shipping provider.

Tracking information may include:

• Shipping carrier

• Tracking number

• Shipment status

• Estimated delivery updates

Tracking information may take some time to become available after dispatch.

For shipment-related questions, please contact support@ilamf.shop.

7. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur due to:

• Severe weather conditions

• Carrier disruptions

• Public holidays

• Customs inspections

• Transportation interruptions

• Incorrect or incomplete delivery information

If a significant delay occurs, we will make reasonable efforts to notify affected customers and provide updated delivery information.

Unless a different delivery period has been agreed upon, goods will be delivered without undue delay and no later than 30 days after the conclusion of the contract, in accordance with applicable EU consumer protection requirements.

If delivery is delayed beyond the agreed period, customers may exercise their statutory rights, including requesting delivery within an appropriate additional period and, where legally applicable, terminating the contract.

8. Customs Duties and Import Taxes

For international shipments, customs duties, import VAT, or other import-related charges may apply depending on the shipping origin and destination.

Any charges payable by the customer must be clearly disclosed before the purchase is completed, as required by applicable law.

We will provide accurate information regarding applicable import charges and their allocation.

Customers will not be required to pay undisclosed mandatory charges upon delivery.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please verify:

• Recipient's full name

• Street address and house number

• Postal code

• City and country

• Telephone number

• Email address

If you discover an error in your shipping information, please contact us as soon as possible at support@ilamf.shop.

We will attempt to update the information before dispatch where reasonably possible.

Changes may not be possible after the order has been handed over to the shipping provider.

10. Lost or Damaged Shipments

If your package is lost, damaged during transportation, or does not arrive as expected, please contact our customer support team.

Email: support@ilamf.shop

Please provide your order number and a description of the issue.

We will investigate the matter with the shipping provider and arrange an appropriate resolution in accordance with applicable consumer protection laws.

Where goods are shipped by a carrier offered by us, the risk of loss or damage generally remains with us until the customer, or a designated third party other than the carrier, takes physical possession of the goods.

11. Failed Delivery Attempts

If delivery cannot be completed because the recipient is unavailable, the shipping provider may attempt redelivery or provide instructions for collection.

Customers should follow the carrier's instructions and contact our support team if assistance is required.

If an order is returned to us following unsuccessful delivery attempts, we will contact the customer to discuss the available options.

Any charges or contractual consequences will be handled in accordance with applicable law and the terms disclosed before purchase.

12. Returns and Refunds

Customers have statutory consumer rights concerning withdrawal, returns, refunds, and defective products.

Eligible EU consumers generally have a 14-calendar-day right of withdrawal for distance purchases.

For details about return procedures, refund timelines, and applicable conditions, please refer to our Return & Refund Policy available on ilamf.shop.

For assistance, contact support@ilamf.shop.

13. Contact Information

If you have questions about shipping, delivery times, order tracking, or shipping-related issues, please contact us.

Company Name: Infinite White Space ApS
Website: https://ilamf.shop
Email: support@ilamf.shop
Phone: +45 30 48 19 40
Registered Address: Skæring Enge 10, 8250 Egå, Denmark
Company Registration Number (CVR): 39794810

We are committed to providing clear shipping information and assisting customers with delivery-related inquiries.

© 2026 Infinite White Space ApS. All rights reserved.